Workplace Operations Program Manager

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The Community You Will Join:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The Difference You Will Make:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>A Typical Day: </strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify gaps in current program offerings and proactively develop solutions, often without an established playbook</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Your Expertise: </strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">8-10+ years of experience in program management, workplace operations, or a closely related field</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven ability to influence without direct authority across teams and organizational levels</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience developing policies, playbooks, and operational tooling for distributed teams</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong analytical skills; comfortable using data to measure program performance and drive decisions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Customer service orientation and a commitment to delivering a high-quality employee experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable operating with autonomy in a high-visibility environment with senior stakeholders</span></li> </ul> <p><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Your Location:</strong></span></p> <p><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;">This position needs to be based in the San Francisco office as required by the business needs for the role.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>Our Commitment To Inclusion & Belonging:</strong></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><span style="font-weight: 400;">We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: </span><a style="color: #000000;" href="mailto:reasonableaccommodations@airbnb.com"><span style="font-weight: 400;">reasonableaccommodations@airbnb.com</span></a><span style="font-weight: 400;">. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </span></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">How We'll Take Care of You:</span></strong></span></p> <p class="p1"><span style="font-size: 16px;">Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  </span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$156,000</span><span class="divider">—</span><span>$193,000 USD</span></div></div></div><div class="content-conclusion"><p> </p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Reasonable Accommodations:</strong> We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>A Note on Recruiting Scams:</strong> Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @<a href="http://airbnb.com">airbnb.com</a> or @<a href="http://ext.airbnb.com">ext.airbnb.com</a> email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.</span></p> <p> </p></div>