About this role
<h3>This is a remote position.</h3><div>Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing. <div>Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure. <h3>About the Role</h3>
<div>We're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering. <div>You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond. <h3>What You'll Do </h3>
<h3>Pre-Sales <ul>
<li>Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers </li>
<li>Translate customer requirements gathered in conversation into clear, documented technical solutions </li>
<li>Assess and document solution complexity to support accurate implementation estimates </li>
<li>Deliver product and platform demos tailored to a customer's use case </li>
</ul>
</h3>
<h3>Delivery & Implementation <ul>
<li>Configure front-end platform settings and integrations to match the agreed solution </li>
<li>Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing </li>
<li>Build and troubleshoot integrations using APIs, webhooks, and MQTT </li>
<li>Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions </li>
<li>Manage and configure mobile devices as part of deployment </li>
</ul>
</h3>
<h3>Post-Sales / Ongoing Success <ul>
<li>Own a clean handoff from delivery into steady-state support </li>
<li>Define and document scope of work for customer engagements </li>
<li>Train customer teams - technical concepts in plain language for non-technical stakeholders </li>
<li>Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities </li>
<li>Serve as an ongoing technical point of contact for assigned accounts</li>
</ul>
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</h3>
<h3>Requirements</h3>
<div>
<h3>Technical Experience <ul>
<li>Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies </li>
<li>Front-end platform configuration </li>
<li>Working knowledge of APIs, webhooks, and MQTT-based integrations </li>
<li>Strong Excel skills and comfort with data analysis </li>
<li>Working knowledge of SQL </li>
<li>Experience with mobile device management (MDM) </li>
<li>Proven ability to translate customer conversations into technical requirements and documented solutions </li>
</ul>
</h3>
<h3>Customer-Facing Experience <ul>
<li>Running customer demos and product/platform walkthroughs </li>
<li>Delivering training that makes technical concepts accessible to non-technical audiences </li>
<li>Comfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage </li>
</ul>
</h3>
<h3>Soft Skills <ul>
<li>Highly organized, with the ability to manage multiple accounts and projects at once </li>
<li>Self-starter who takes ownership without needing close direction </li>
<li>Genuinely enjoys solving complex, ambiguous technical problems </li>
<li>Willing and able to travel up to 50% </li>
</ul>
</h3>
<h3>Tools & Applications <ul>
<li>Postman </li>
<li>Atlassian suite (Jira) </li>
<li>Salesforce </li>
<li>CAD or similar design/visualization tools </li>
<li>MSSQL </li>
<li>Comfort using AI tools (e.g., Claude) to support day-to-day work </li>
</ul>
</h3>
<h3>Qualifications <ul>
<li>5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role </li>
<li>Demonstrated experience owning technical relationships across pre-sales, implementation, and post-sales </li>
<li>Bachelor's degree in a technical field or equivalent practical experience</li>
</ul>
</h3>
</div>
<br><h3>Benefits</h3>
<ul>
<li>Competitive base salary. </li>
<li>Comprehensive benefits package (medical, dental, 401(k), etc.). </li>
</ul>
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</div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>