About this role
<div><span style="font-size: 16px">Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.</span></div><div><br></div><div><b><span style="font-size: 16px">About us</span></b></div><div><br></div><div><span style="font-size: 16px">Insider One is the</span><b><span style="font-size: 16px"> #1 platform </span></b><span style="font-size: 16px">that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and </span><b><span style="font-size: 16px">become unstoppable. </span></b></div><div><br></div><div><span style="font-size: 16px">Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered </span><b><span style="font-size: 16px">by 1,500+ team members representing 50+ nationalities across 30+ offices</span></b><span style="font-size: 16px">. With AI at its core and an integrated Customer Data Platform (CDP),</span><b><span style="font-size: 16px"> Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels</span></b><span style="font-size: 16px">, including WhatsApp, SMS, Email, Web, App, and Site Search. </span></div><div><br></div><div><span style="font-size: 16px">We recently raised one of the largest funding rounds in the industry,</span><b><span style="font-size: 16px"> a $500M Series E led by General Atlantic</span></b><span style="font-size: 16px">. We are backed by top-notch investors, including </span><b><span style="font-size: 16px">Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst</span></b><span style="font-size: 16px">, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.</span></div><div><br></div><div><span style="font-size: 16px">Insider One was congratulated for becoming one of the only </span><b><span style="font-size: 16px">woman-founded, women-led B2B SaaS unicorns </span></b><span style="font-size: 16px">in the world. Loved by customers, recognized by analysts, </span><b><span style="font-size: 16px">we are the only vendor recognized as the #1 leader</span></b><span style="font-size: 16px"> in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it —</span><a href="https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud"><span style="font-size: 16px"><u> see for yourself</u></span></a><span style="font-size: 16px"><u>.</u> We consistently outperform and continue our leadership, and<u> </u></span><a href="https://insiderone.com/insider-migration/"><span style="font-size: 16px"><u>the results speak for themselves</u></span></a><span style="font-size: 16px"><u>.</u></span></div><div><br></div><div><span style="font-size: 16px">From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the</span><b><span style="font-size: 16px"> most socially progressive technology communities</span></b><span style="font-size: 16px"> in the world. Through our social responsibility initiatives like </span><i><span style="font-size: 16px">100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables</span></i><span style="font-size: 16px">, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.</span></div><div><br></div><div><span style="font-size: 16px">Behind all these achievements is </span><b><span style="font-size: 16px">an exceptionally talented, visionary team of overachievers</span></b><span style="font-size: 16px"> that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.</span></div><div><br></div><br><strong>What You Will Do:</strong><br>
<li>Proactively engage with and reache out to customer technical decision-makers and influencers. Utilizy information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation.</li>
<li>Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.</li>
<li>Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.</li>
<li>Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.</li>
<li>Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties.</li>
<li>Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact.</li>
<li>Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.</li>
<br><strong>What You Will Need:</strong><br>
<li>Bachelor's degree in Computer Science or a related field.</li>
<li>Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.</li>
<li>Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.</li>
<li>Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects.</li>
<li>Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.</li>
<li>Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies.</li>
<li>You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.</li>
<li>Strong communication skills in English and German.</li>
<br><strong>What We Offer:</strong><br>
<li>Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.</li>
<li>Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.</li>
<li>Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.</li>
<li>Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.</li>
<li>Help build the team you want to work with and enjoy rewarding referral bonuses.</li>
<li>Opportunities to give back to your community through volunteering and purpose-driven social impact projects.</li>
<li>From global retreats to team-building activities, expect year-round events that turn into lifelong memories.</li>
<div><span style="font-size: 16px">We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.</span></div><div><br></div><div><span style="font-size: 16px">Please follow Insider One on </span><a href="https://www.linkedin.com/company/insiderone/">LinkedIn</a><span style="font-size: 16px">, </span><a href="https://www.instagram.com/insideronehq/">Instagram</a><span style="font-size: 16px">, <a href="https://x.com/insideronehq">X</a>, <a href="https://www.facebook.com/insideronehq/">Facebook </a>and </span><a class="postings-link" href="https://medium.com/insiderengineering"><span style="font-size: 16px">Medium</span></a><span style="font-size: 16px">!</span></div><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>