Senior Salesforce Technical Lead

<div class="content-intro"><p>Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: <strong>play video games.</strong> Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.</p></div><p>We are seeking an experienced Senior Salesforce Technical Lead to join Discord's Business Systems team. In this role, you will lead the architecture, design, and development of Salesforce solutions across Ad Sales. You will partner closely with the Technical PM, business stakeholders, and cross-functional teams to deliver scalable, high-quality Salesforce solutions that power Discord's core business operations.</p> <p><strong><br>What you'll be doing</strong></p> <ul> <li>Lead the architecture, design, and development of Salesforce solutions across Ad Sales (Sales Cloud).</li> <li>Create and execute the Ad Sales Roadmap; drive delivery against 2026 priority items including platform enhancements, new feature builds, and ongoing maintenance.</li> <li>Lead the 3rd party development team by establishing technical direction, conducting code reviews, and collaborating with the MuleSoft team on developing and maintaining integrations.</li> <li>Architect Salesforce and middleware integrations via REST/SOAP APIs and MuleSoft; partner with the Technical PM and RevOps to translate business requirements into robust, scalable solutions.</li> <li>Manage AppExchange apps and HubSpot/Asana integrations; ensure ITGC and SOX audit readiness across all platform changes and deployments.</li> <li>Proactively identify technical debt and coordinate remediation efforts.</li> <li>Own end-to-end DevOps standards for the team: define coding standards, manage CI/CD pipelines and deployment trackers, and ensure SDLC/ITGC compliance across all phases of the sprint/dev cycle.</li> <li>Step in to troubleshoot and diagnose critical issues when they arise.</li> <li>Provide L2 (Incident and Problem Management) and L3 (Bug Fixes and Minor Enhancements) technical support across the Salesforce platform, ensuring timely resolution and minimal business disruption.</li> <li>Maintain technical design documents and platform documentation in Google Drive and Confluence.</li> </ul> <p><strong>What you should have</strong></p> <ul> <li>6+ years of hands-on Salesforce development experience with a focus on Sales Cloud, and a proven track record of delivering successful projects.</li> <li>Highly proficient with APEX, Lightning Web Components (LWC), Visualforce, and Salesforce's declarative tools (Flows, Process Builder, Validation Rules).</li> <li>Experience supporting Ad Sales workflows right from inception to delivery.</li> <li>Proven experience architecting integrations using REST/SOAP APIs, Middleware, and tools like MuleSoft or similar platforms.</li> <li>Deep knowledge of SDLC, ITGC, DevOps, and CI/CD pipelines within a Salesforce environment.</li> <li>Strong communication skills with the ability to work across technical and non-technical team members.</li> <li>Experience with Agile/Scrum methodology, including sprint planning, standups, and retrospectives; proficient with Jira for sprint tracking and backlog management, and Jira Service Manager (JSM) for incident tracking and change management.</li> <li>Proficient with version control using Git, including branching strategies, pull requests, and code reviews within a Salesforce development workflow (e.g., Copado, Gearset, or SFDX-based pipelines).</li> <li>Experience with Salesforce environment management (sandbox strategy, release management) and data migration tools (Data Loader, Bulk API).</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Familiarity with the Quote-to-Cash cycle in Salesforce, including CPQ, product configuration, pricing rules, quote templates, and approval workflows.</li> <li>Salesforce Platform Developer II or Application Architect certification.</li> <li>Experience with HubSpot and Asana integrations within a Salesforce ecosystem.</li> <li>Familiarity with Ad Sales platforms and media industry workflows.</li> <li>Prior experience in an AMS (Application Managed Services) delivery model.</li> <li>Experience in a high-growth technology company supporting business-critical Salesforce environments.</li> </ul> <p><em>Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. </em></p> <p><em>The US base salary range for this full-time position is $192,000 to $216,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.<br></em></p><div class="content-conclusion"><p><strong>Why Discord? </strong><br><br>Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. <strong>Join us in our mission! Your future is just a click away!</strong></p> <p><strong>Discord is committed to inclusion and providing reasonable accommodations during the interview process. </strong>We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.</p> <p><em><strong>Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy">HERE.</a></strong></em></p></div>