About this role
<p>Our US-based partner company is looking for an IT Technician to join their growing remote team in the Philippines!</p><p>As an<strong> IT Technician</strong>, you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.</p><p>You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service.</p><p>This is a full-time role, on a US shift and on a Work From Home set-up.</p><p>If you have the right skill set, this may be your opportunity to enter this fast-growing organization.</p><h3>DUTIES AND RESPONSIBILITIES:</h3><ul>
<li><p>Provide remote and onsite IT support for multiple clients across diverse industries.</p></li>
<li><p>Perform hands-on troubleshooting of desktop, network, and server environments.</p></li>
<li><p>Support basic configurations for firewalls, switches, and servers.</p></li>
<li><p>Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management.</p></li>
<li><p>Troubleshoot network connectivity issues, wireless setups, and minor internet outages.</p></li>
<li><p>Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).</p></li>
<li><p>Handle desktop application issues and perform basic updates on Windows and Mac OS X systems.</p></li>
<li><p>Document all procedures performed, time spent, and follow-up actions in coordination with the Service Coordinator.</p></li>
<li><p>Contribute to the company's knowledge base and help improve internal documentation processes.</p></li>
</ul><h3>QUALIFICATIONS:</h3><ul>
<li><p>Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.</p></li>
<li><p>5+ years of experience in IT support, helpdesk, or technical consulting.</p></li>
<li>Strong technical knowledge of:<br><br><ul>
<li><p>Windows and Mac OS X troubleshooting and updates</p></li>
<li><h3>ConnectWise Command or similar RMM tools</h3></li>
<li><p>Microsoft 365 and Google Workspace administration</p></li>
<li><p>Networking fundamentals, including wireless connectivity and basic firewall/switch configuration</p></li>
<li><h3>VPN setup and support</h3></li>
<li><p>Desktop applications (Office Suite, browsers, email clients, etc.)</p></li>
</ul>
</li>
<li><p>Excellent communication and documentation skills.</p></li>
<li><p>Analytical, proactive, and customer-focused approach to resolving technical issues.</p></li>
</ul><h3>CHARACTER TRAITS:</h3><ul>
<li><p>Hard-working, analytical, and forward-thinking</p></li>
<li><h3>Team player with a can-do attitude</h3></li>
<li><p>Fast-paced learner and adaptable to new technologies</p></li>
<li>Excellent communication skills — both written and verbal</li>
<li><p>Resourceful and confident in troubleshooting independently</p></li>
</ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>