About this role
<h3><strong>Implementation Consultant – Remote</strong></h3><p><strong>SaaS Implementation | Client Onboarding | Project Management | Software Configuration</strong></p><p><strong>Position Type:</strong> Full-Time, Remote<br><strong>Working Hours:</strong> U.S. Client Business Hours (with flexibility for implementation deadlines, go-live support, and client training sessions)</p><h3><strong>About the Role</strong></h3><p>At <a href="https://himalayas.app/companies/pavago">Pavago</a>, one of our clients is hiring an <strong>Implementation Consultant</strong> to lead clients through successful software implementations—from project kickoff to post-launch adoption and optimization.</p><p>This role combines <strong>project management, business process analysis, software configuration, client onboarding, training, and technical consulting</strong> to ensure customers successfully adopt and maximize the value of the platform.</p><p>You’ll work closely with clients to understand their workflows, configure solutions that meet their business needs, coordinate implementations, and serve as a trusted advisor throughout the onboarding journey.</p><p>If you enjoy working directly with clients, solving business problems, and helping organizations successfully implement technology, this is an excellent opportunity to make a lasting impact.</p><h3><strong>What You’ll Own</strong></h3><h3><strong>Client Implementation & Project Management</strong></h3><ul>
<li>Lead end-to-end software implementation projects from kickoff through go-live and post-launch support.</li>
<li>Manage multiple implementation projects simultaneously while ensuring timelines and milestones are achieved.</li>
<li>Coordinate project deliverables with clients and internal teams.</li>
<li>Provide regular implementation updates and communicate project status to stakeholders.</li>
<li>Ensure successful software adoption and customer satisfaction throughout the implementation lifecycle.</li>
</ul><h3><strong>Requirements Gathering & Solution Design</strong></h3><ul>
<li>Conduct discovery sessions to understand client workflows and business requirements.</li>
<li>Analyze operational processes and identify implementation needs.</li>
<li>Translate business requirements into scalable software configurations.</li>
<li>Recommend workflow improvements and platform best practices.</li>
<li>Design implementation plans aligned with client objectives.</li>
</ul><h3><strong>System Configuration & Setup</strong></h3><ul>
<li>Configure software based on customer requirements and business processes.</li>
<li>Customize platform settings and features to meet implementation goals.</li>
<li>Coordinate advanced configuration requests with technical teams.</li>
<li>Optimize system usability, efficiency, and long-term adoption.</li>
</ul><h3><strong>Data Migration & Integrations</strong></h3><ul>
<li>Support data migration activities including mapping, validation, and imports.</li>
<li>Coordinate API integrations and third-party system connectivity.</li>
<li>Validate migrated data and troubleshoot integration issues.</li>
<li>Ensure secure and accurate transfer of client data during onboarding.</li>
</ul><h3><strong>Training & User Enablement</strong></h3><ul>
<li>Deliver onboarding sessions for administrators and end users.</li>
<li>Create implementation guides, SOPs, and training documentation.</li>
<li>Conduct live demonstrations, Q&A sessions, and user workshops.</li>
<li>Ensure customers are confident using the platform after launch.</li>
</ul><h3><strong>Testing, Troubleshooting & Post-Go-Live Support</strong></h3><ul>
<li>Coordinate User Acceptance Testing (UAT).</li>
<li>Troubleshoot implementation and configuration issues.</li>
<li>Escalate technical challenges when necessary.</li>
<li>Recommend system optimizations following deployment.</li>
<li>Support customers throughout post-launch adoption.</li>
</ul><h3><strong>Cross-Functional Collaboration</strong></h3><ul>
<li>Partner with Product, Engineering, Customer Success, and Support teams.</li>
<li>Communicate client feedback and product enhancement opportunities.</li>
<li>Help improve implementation processes and onboarding experiences.</li>
<li>Contribute to scalable implementation standards and best practices.</li>
</ul><h3><strong>Requirements</strong></h3><h3><strong>Must-Have Qualifications</strong></h3><h3><strong>Experience</strong></h3><ul>
<li>3+ years of experience in:</li>
<ul>
<li>Software Implementation</li>
<li>Technical Consulting</li>
<li>Client Onboarding</li>
<li>Customer Success</li>
</ul>
<li>Experience implementing SaaS or cloud-based software platforms.</li>
</ul><h3><strong>Core Skills</strong></h3><ul>
<li>Strong understanding of software implementation lifecycles.</li>
<li>Experience gathering business requirements and translating them into technical solutions.</li>
<li>Excellent project management and organizational skills.</li>
<li>Strong client-facing communication and presentation abilities.</li>
<li>Experience managing multiple implementation projects simultaneously.</li>
<li>Technical aptitude with the ability to quickly learn new platforms.</li>
<li>Strong analytical and troubleshooting skills.</li>
<li>Experience supporting data migrations and system integrations.</li>
</ul><h3><strong>Preferred Qualifications</strong></h3><ul>
<li>Experience implementing:</li>
<ul>
<li>CRM platforms</li>
<li>ERP systems</li>
<li>HRIS solutions</li>
<li>Project Management software</li>
<li>Operations platforms</li>
</ul>
<li>Familiarity with APIs, workflow automation, and third-party integrations.</li>
<li>Experience in B2B SaaS or consulting environments.</li>
<li>Knowledge of change management and process improvement methodologies.</li>
<li>Experience creating onboarding materials, SOPs, and training documentation.</li>
<li>Familiarity with:</li>
<ul>
<li>Asana</li>
<li>ClickUp</li>
<li>Jira</li>
<li>Monday.com</li>
<li>Trello</li>
</ul>
</ul><h3><strong>What Makes You a Strong Fit</strong></h3><ul>
<li>Excellent communicator who simplifies technical concepts for non-technical users.</li>
<li>Organized and capable of managing multiple implementation projects simultaneously.</li>
<li>Strong problem-solving mindset with attention to detail.</li>
<li>Comfortable balancing technical configuration with relationship management.</li>
<li>Adaptable and proactive in fast-paced SaaS environments.</li>
<li>Ownership-driven with a strong commitment to client success.</li>
</ul><h3><strong>What a Typical Day Looks Like</strong></h3><ul>
<li>Lead implementation kickoff and discovery meetings.</li>
<li>Configure software environments based on client requirements.</li>
<li>Coordinate data migration and integration activities.</li>
<li>Deliver onboarding and user training sessions.</li>
<li>Troubleshoot implementation issues and provide ongoing support.</li>
<li>Monitor project timelines and communicate progress updates.</li>
<li>Collaborate with Product and Engineering teams to resolve blockers.</li>
</ul><p><strong>In short:</strong> You guide clients through successful software implementations by combining technical expertise, project management, and exceptional customer engagement.</p><h3><strong>Key Metrics for Success (KPIs)</strong></h3><ul>
<li>On-time implementation and successful go-live completion</li>
<li>Client satisfaction throughout onboarding</li>
<li>User adoption and platform utilization rates</li>
<li>Reduction in implementation delays and escalations</li>
<li>Accuracy of system configurations and data migrations</li>
<li>Timely completion of onboarding and training milestones</li>
<li>Strong post-launch client retention and engagement</li>
</ul><h3><strong>Why This Role Stands Out</strong></h3><ul>
<li>High-impact, client-facing role with ownership from kickoff to go-live.</li>
<li>Opportunity to work closely with Product, Engineering, and Customer Success teams.</li>
<li>Exposure to SaaS implementations, integrations, and business process consulting.</li>
<li>Collaborative, remote-first work environment.</li>
<li>Strong opportunities for career growth into:</li>
<ul>
<li>Senior Implementation Consultant</li>
<li>Solutions Consultant</li>
<li>Customer Success Manager</li>
<li>Professional Services Manager</li>
<li>Technical Account Manager</li>
</ul>
</ul><h3><strong>Interview Process</strong></h3><ol>
<li>Initial Phone Screen</li>
<li><strong>Spark Hire Intro Video (3–5 minutes)</strong></li>
<li>Practical Assessment (Implementation or Workflow Scenario)</li>
<li>Final Client Interview</li>
<li>Offer & Background Verification</li>
</ol><h3><strong>What Happens After You Apply</strong></h3><p>Right after you apply, you’ll receive an email invitation from <strong>Spark Hire</strong> to record your <strong>Intro Video</strong>. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p><p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p><p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p><p>Please keep an eye on both your <strong>inbox and spam folder</strong> for your Spark Hire invitation after submitting your application.</p><h3><strong>Apply Now</strong></h3><p>If you’re passionate about helping clients successfully implement technology, enjoy solving business challenges, and thrive at the intersection of project management, technical consulting, and customer success, we’d love to hear from you. Apply today and help organizations achieve lasting success with innovative software solutions.</p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>