About this role
<p><a href="https://himalayas.app/companies/supportyourapp">SupportYourApp</a> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p><p>Join our community as a <strong>Technical Support Consultant</strong> on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.</p><h3>Excited? Let’s see what it takes 💛</h3><h3>What you will do:</h3><ul>
<li>Provide technical support via email and chat in a professional and efficient manner;</li>
<li>Troubleshoot product issues and guide customers through solutions step-by-step;</li>
<li>Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;</li>
<li>Ask the right questions to understand and diagnose the problem;</li>
<li>Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;</li>
<li>Document customer interactions and troubleshooting steps clearly;</li>
<li>Escalate complex or unresolved technical issues when necessary;</li>
<li>Provide a positive, patient, and professional customer experience;</li>
<li>Manage multiple conversations efficiently while maintaining accuracy and quality.</li>
</ul><h3>What you need to succeed in this role:</h3><ul>
<li>Excellent English communication skills (at least C1 for both spoken and written);</li>
<li>At least 1 year of experience in technical customer support role;</li>
<li>Previous video support experience would be plus;</li>
<li>Tech-savvy mindset;</li>
<li>Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;</li>
<li>Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;</li>
<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li>
</ul><h3>Benefits:</h3><ul>
<li>Flexible schedule: 2 days off and 5 working shifts from <strong>Sunday to Saturday</strong>, covering one of the following shifts: <strong>6AM – 2PM or 4 8AM–4PM (EST);</strong>
</li>
<li>Opportunity to cooperate fully remotely;</li>
<li>Inclusive international environment;</li>
<li>Compensation in USD;</li>
<li>Balance between project workload and personal time;</li>
<li>Responsive leadership interested in your development;</li>
<li>Greenhouse conditions for self-development;</li>
<li>A culture built on trust, with no time-tracking requirements.</li>
</ul><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p><p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>So if you're a proactive <strong>Technical Support Consultant </strong>who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with <a href="https://himalayas.app/companies/supportyourapp">SupportYourApp</a>.</p><p>Know someone perfect for the role? Refer them and get rewarded!</p><p>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</p><p>Your personal data will be processed as described in the <a href="https://himalayas.app/companies/supportyourapp">SupportYourApp</a> Candidate Privacy Notice.</p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>