Enterprise Solutions Engineer, Service Management

<div id="model-response-message-contentr_7e523744f950b1bd" class="markdown markdown-main-panel tutor-markdown-rendering enable-luminous-fast-follows enable-updated-hr-color"> <p id="p-rc_70fe9345648a86c7-236" data-path-to-node="8"><span data-path-to-node="8,1"><span class="citation-515">Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine</span></span><span data-path-to-node="8,3">. </span><span data-path-to-node="8,5"><span class="citation-514">We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth</span></span><span data-path-to-node="8,7">. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve.</span></p> <p id="p-rc_70fe9345648a86c7-237" data-path-to-node="9"><span data-path-to-node="9,1"><span class="citation-513">This role is based in our London office with an office-centric hybrid schedule</span></span><span data-path-to-node="9,3">. </span><span data-path-to-node="9,5"><span class="citation-512">The standard in-office days are Monday, Tuesday, and Thursday</span></span><span data-path-to-node="9,7">. </span><span data-path-to-node="9,9"><span class="citation-511">Most Asanas have the option to work from home on Wednesdays</span></span><span data-path-to-node="9,11">. </span><span data-path-to-node="9,13"><span class="citation-510">Working from home on Fridays depends on the type of work you do and the teams with which you partner</span></span><span data-path-to-node="9,15">. </span><span data-path-to-node="9,17"><span class="citation-509">If you're interviewing for this role, your recruiter will share more about the in-office requirements</span></span><span data-path-to-node="9,19">.</span></p> <h3 data-path-to-node="10">What you’ll achieve</h3> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0">Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close</p> </li> <li> <p data-path-to-node="11,1,0">Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management</p> </li> <li> <p data-path-to-node="11,2,0">Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders</p> </li> <li> <p data-path-to-node="11,3,0">Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape</p> </li> <li> <p data-path-to-node="11,4,0">Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency</p> </li> <li> <p data-path-to-node="11,5,0">Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit</p> </li> <li> <p data-path-to-node="11,6,0">Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams</p> </li> <li> <p data-path-to-node="11,7,0">Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales</p> </li> <li> <p data-path-to-node="11,8,0">Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy</p> </li> <li> <p data-path-to-node="11,9,0">Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyers</p> </li> </ul> <h3 data-path-to-node="12">About you</h3> <ul data-path-to-node="13"> <li> <p id="p-rc_70fe9345648a86c7-238" data-path-to-node="13,0,0"><span data-path-to-node="13,0,0,1"><span class="citation-508">Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making </span></span></p> </li> <li> <p data-path-to-node="13,1,0">5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles</p> </li> <li> <p data-path-to-node="13,2,0">Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day</p> </li> <li> <p data-path-to-node="13,3,0">Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution</p> </li> <li> <p data-path-to-node="13,4,0">Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences</p> </li> <li> <p data-path-to-node="13,5,0">Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts</p> </li> <li> <p data-path-to-node="13,6,0">Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes</p> </li> <li> <p data-path-to-node="13,7,0">Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time</p> </li> <li> <p data-path-to-node="13,8,0">Adaptability, intellectual curiosity, and a strong builder mentality</p> </li> <li> <p data-path-to-node="13,9,0">Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows</p> </li> <li> <p data-path-to-node="13,10,0">Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation</p> </li> <li> <p data-path-to-node="13,11,0">Background supporting displacement or migration conversations from legacy enterprise software</p> </li> <li> <p data-path-to-node="13,12,0">Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases</p> </li> <li> <p data-path-to-node="13,13,0">Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization</p> </li> </ul> <p id="p-rc_70fe9345648a86c7-239" data-path-to-node="14"><span data-path-to-node="14,1"><span class="citation-507">At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission</span></span><span data-path-to-node="14,3">. </span><span data-path-to-node="14,5"><span class="citation-506">If you're interested in this role and don't meet every listed requirement, we still encourage you to apply</span></span><span data-path-to-node="14,7">.</span></p> <h3 data-path-to-node="15">What we’ll offer</h3> <p id="p-rc_70fe9345648a86c7-240" data-path-to-node="16"><span data-path-to-node="16,1"><span class="citation-505">Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission</span></span><span data-path-to-node="16,3">. </span><span data-path-to-node="16,5"><span class="citation-504">We believe that compensation should be reflective of the value you create relative to the market value of your role</span></span><span data-path-to-node="16,7">. </span><span data-path-to-node="16,9"><span class="citation-503">To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit</span></span><span data-path-to-node="16,11">.</span></p> <p id="p-rc_70fe9345648a86c7-241" data-path-to-node="17"><span data-path-to-node="17,0">For this role, the estimated base salary range is between £86,100 - £109,900. </span><span data-path-to-node="17,2"><span class="citation-502">The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process</span></span><span data-path-to-node="17,4">. </span><span data-path-to-node="17,6"><span class="citation-501">The listed range above is a guideline, and the base salary range for this role may be modified</span></span><span data-path-to-node="17,8">.</span></p> <p id="p-rc_70fe9345648a86c7-242" data-path-to-node="18"><span data-path-to-node="18,1"><span class="citation-500">In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits</span></span><span data-path-to-node="18,3">. </span><span data-path-to-node="18,5"><span class="citation-499">If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role</span></span><span data-path-to-node="18,7">.</span></p> <p id="p-rc_70fe9345648a86c7-243" data-path-to-node="19"><span data-path-to-node="19,1"><span class="citation-498">We strive to provide equitable and competitive benefits packages that support our employees worldwide and include</span></span><span data-path-to-node="19,3">:</span></p> <ul data-path-to-node="20"> <li> <p id="p-rc_70fe9345648a86c7-244" data-path-to-node="20,0,0"><span data-path-to-node="20,0,0,1"><span class="citation-497">Mental health, wellness & fitness benefits </span></span></p> </li> <li> <p id="p-rc_70fe9345648a86c7-245" data-path-to-node="20,1,0"><span data-path-to-node="20,1,0,1"><span class="citation-496">Career coaching & support </span></span></p> </li> <li> <p id="p-rc_70fe9345648a86c7-246" data-path-to-node="20,2,0"><span data-path-to-node="20,2,0,1"><span class="citation-495">Inclusive family building benefits </span></span></p> </li> <li> <p id="p-rc_70fe9345648a86c7-247" data-path-to-node="20,3,0"><span data-path-to-node="20,3,0,1"><span class="citation-494">Long-term savings or retirement plans </span></span></p> </li> <li> <p id="p-rc_70fe9345648a86c7-248" data-path-to-node="20,4,0"><span data-path-to-node="20,4,0,1"><span class="citation-493">In-office culinary options to cater to your dietary preferences </span></span></p> </li> </ul> <p id="p-rc_70fe9345648a86c7-249" data-path-to-node="21"><span data-path-to-node="21,1"><span class="citation-492">These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations</span></span><span data-path-to-node="21,3">. </span><span data-path-to-node="21,5"><span class="citation-491">If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role</span></span><span data-path-to-node="21,7">.</span></p> <p id="p-rc_70fe9345648a86c7-250" data-path-to-node="22"><span data-path-to-node="22,1"><span class="citation-490">#LI-Hybrid </span></span> </p> </div><div class="content-conclusion"><p><strong>About us</strong></p> <p data-pm-slice="1 1 []">Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.</p> <div class="TypographyPresentation_31345133_root TypographyPresentation_31345133_root--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol_1625403506_highlightSol HighlightSol_1625403506_buildingBlock" style="text-align: left;">We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</div> <p data-pm-slice="1 1 []"><strong><a class="LinkThemeablePresentation LinkPrimaryPresentation LinkPrimaryPresentation--sentimentSelected PrimaryLink HighlightSol HighlightSol--core HighlightSol--buildingBlock" href="https://www.gem.com/form?formID=fbcdec8c-3442-43b9-9b45-d2b5f4ea25db" target="_blank">Join Asana’s Talent Network</a></strong> to stay up to date on job opportunities and life at Asana.</p></div>