About this role
<p>We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.</p><h3>About Intellect</h3><p>Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered</p><h3>Role & Responsibilities</h3><ul>
<li>Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.</li>
<li>Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques</li>
<li>Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.</li>
<li>Maintaining accurate and detailed call reports on key issues and referrals actioned</li>
<li>Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)</li>
<li>Supporting in the development of appropriate crisis management plans to support callers in crisis</li>
<li>Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed</li>
<li>Ensuring smooth and diligent handover process to next shift personnel</li>
<li>Dedicating entire shift to <a href="https://himalayas.app/companies/intellect-com">intellect</a> tasks and responsibilities only</li>
<li>Conducting risk assessments, including lethality assessment for suicide cases</li>
</ul><h3>Requirements</h3><p></p><p><strong>Qualifications</strong></p><ul>
<li><strong>1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings</strong></li>
<li><strong>Fluent communication skills in your native language; proficiency in additional languages is a plus</strong></li>
<li><strong>Experience managing high-risk situations, including those at risk of suicide or in acute crisis</strong></li>
<li><strong>Resilience and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to bounce back from stressful interactions and high-risk case</strong></li>
</ul><h3><strong>Preferred Qualifications</strong></h3><ul>
<li><strong>Background in mental health or emergency services</strong></li>
<li><strong>Completed training in Crisis Intervention or Suicide Prevention</strong></li>
<li><strong>Proficiency in multiple languages</strong></li>
</ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>